Power Arc Ignitions
Precision Performance for 1, 2, 3, 4, 6 & 8 Cylinder Engines



Warranty and Policies

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How do I return my products to Power Arc Ignitions?

Before returning a product I agree to work with and communicate with Power Arc Ignitions to attempt to resolve any problems.  Most problems are due to installation errors or are due to problems with the customers equipment.  Click here to go to the troubleshooting guide.

All returns for warranty or refund must include a Return Merchandise Authorization Number (RMA#). Without this number we cannot accept the merchandise.  In order to get an RMA number fill out the online RMA request form.  We will then process your request for a Return Merchandise Authorization Number (RMA#).

All returns whether for warranty or refund must include a copy of the original invoice with the returned item or items.

It is the responsibility of the customer to make sure that adequate insurance coverage is secured from the courier company when sending the product back. Power Arc will not be held liable for any damaged product received.

You will need to supply us with a detailed explanation of why the item is being returned, your invoice number, your name, your address and your phone number.

If you request a replacement for a defective product and the product is found to be defective, in accordance with the terms of the warranty, we will process and ship your replacement if approved after we have received your returned product and it has been tested.   If the product is not defective there will be a $35.00 testing and shipping charge (additional shipping charges may apply if outside of continental United States) if you want the product  returned.  Please be sure the product is defective before returning.  Refer to the troubleshooting section of the website and follow the procedures before returning any Power Arc product.

Please note that all returns for cash refund are subject to a 15% restocking fee.  Shipping is not refundable.  All returns for cash must be made within 30 days from the date the product was delivered. Returns for cash refund requested more than 30 days after the product is shipped will not be accepted.  If the product is altered or damaged in anyway from its original form a refund will not be issued. There are no returns of products for cash refund once the item has been installed or operated. Items must be in its original packaging, in new condition, with all manuals and accessories that were provided. Failure to include such items will invalidate the RMA number issued and the product will be returned at customer's expense. The package must be sent back to us with a carrier that can provide a tracking number. This is a must for verification purposes.


Limited Warranty

THE FOLLOWING CUSTOMER ACTIONS AUTOMATICALLY VOIDS THE WARRANTY
  1. Use of any other spark plug wires other than resistor type wires or Power Arc approved spiral wound wires with at least 1,000 ohms of resistance.
  2. Use of non-resistor spark plugs.
  3. Drilling, cutting or physical damage of any kind into the ignition component.
  4. Incorrect wiring of any ignition component.
  5. Use of ignition component on systems with defective charging systems.
  6. Use of defective coils or coils not approved by Power Arc for the specific ignition installed.
  7. Directly shorting the coil output wires on ignition modules to +12 VDC.
  8. Incorrect installation resulting in physical damge.
  9. Ignitions which have been re-programmed void any warranty on ignition coils.
  10. Starting the engine or applying power to ignition component with battery charger attached to battery.
  11. Welding of any kind on the vehicle with the ignition ground and/or positive power wires attached.
  12. Any other items covered in the warranty & instruction manual.
Power Arc. Ignitions Co., Inc. warrants to the original retail purchaser of a Power Arc ignition product that it will, free of charge, repair or replace at its own option, the product if returned to Power Arc Ignition Co., Inc. within 6 months after purchase and if found by Power Arc Ignition Co., Inc. to be defective in material or workmanship. This warranty is not transferable by the purchaser and shall be voided: if alterations not authorized by Power Arc Ignition Co., Inc. are made in the equipment or if the serial number or date of manufacture has been altered, defaced or removed. Nor does this warranty apply: if the equipment has been subjected to accident, misuse, improper hookup, damaged by flood, fire, or act of God, or has been used on circuits or voltages other than those indicated in its instruction manual. If the equipment is found to be defective in materials or workmanship the equipment will be returned and Power Arc Ignition Co., Inc. will pay the return shipping (this does not include next day shipping, second day shipping, shipments outside of the continental U. S. A. or shipments outside of the U.S.A.). All warranty work outside of the continental U.S.A. must include prepayment of return shipping. Customs, duties or tariffs as well as any fees associated with customs, duties or tariffs are not covered by this warranty. If the equipment is found to be defective but is due to customer misuse (as described in warranty) Power Arc Ignition Co., Inc. will notify the customer and if the customer wants the defective equipment returned Power Arc Ignition Co., Inc. will return the equipment upon prepayment of freight. If the equipment is found to be in operational order when returned to the factory Power Arc Ignition Co., Inc. will return the module upon pre-payment with a $35.00 service charge.  The service charge includes free return shipping (additional charges may apply if outside the continental United States).

Any ignition component returned under the warranty must include note of explanation of failure and be accompanied by a dated bill of sale.

Power Arc Ignition Co., Inc. warranty obligations are limited to those set forth herein and no other obligations, expressed or implied, are assumed by Power Arc Ignitions Co., Inc.

Some states do not allow the exclusions or limitations of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may no apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.